Privacy Policy
Last updated: April 24, 2026
Who We Are
German Village Lofts is a short-term rental operation located in the German Village neighborhood of Columbus, Ohio. Our website address is . This privacy policy describes how we collect, use, and protect your personal information when you visit our website, call our phone number, or book a stay with us.
Information We Collect
We collect personal information in the following ways:
Website Visitors: When you visit our website, we may collect your IP address, browser type, and browsing activity through cookies and analytics tools. If you leave a comment or submit a contact form, we collect the information you provide, including your name and email address.
Phone Callers: When you call our business phone number at (614) 295-9455, our AI-powered phone concierge collects your phone number (via caller ID) and any information you share during the conversation, such as your name, desired travel dates, number of guests, and accommodation preferences.
Guests: When you book a stay through any platform (Air B N B, VRBO, Booking.com, or our direct booking site), we collect the information necessary to fulfill your reservation, including your name, contact information, payment details, and stay dates.
SMS/Text Messaging
During a phone call with our concierge, you may be offered a text message containing a booking link or team contact information. By verbally confirming you would like to receive a text message, you consent to receive a single SMS from German Village Lofts to the phone number you are calling from.
We use your phone number solely to send the specific SMS you requested during the call. We do not send marketing messages, promotional texts, or recurring messages. Message frequency is limited to one message per phone call.
You may opt out of receiving text messages at any time by replying STOP to any message we send. For assistance, reply HELP. Standard message and data rates may apply.
We do not sell, rent, or share your phone number with any third parties for marketing purposes. Your phone number is transmitted through our service provider Twilio solely for the purpose of delivering your requested message.
How We Use Your Information
We use the information we collect to:
- Fulfill booking requests and manage reservations
- Send requested booking links and property information via SMS
- Respond to inquiries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
Cookies
Our website uses cookies to enhance your browsing experience. If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login persists for two weeks.
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
Embedded Content
Pages on our website may include embedded content from other websites, such as videos, images, or booking widgets. Embedded content from other websites behaves as if you had visited that website directly and may collect data, use cookies, and track your interactions.
Data Sharing
We do not sell your personal information. We share your data only with the following service providers who help us operate our business:
- Twilio: SMS delivery and phone services
- SendGrid: Email delivery
- Booking platforms (Air B N B, VRBO, Booking.com): Reservation management
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Data Retention
Phone call records and SMS data are retained for up to 90 days for customer service and quality assurance purposes, then automatically deleted. Website comments and their metadata are retained indefinitely to support follow-up comment moderation. Guest booking records are retained as required for tax and legal compliance.
Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data, except where we are legally required to retain it
- Opt out of SMS messages by replying STOP
To exercise any of these rights, contact us at .
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or our data practices, contact us at:
German Village Lofts
Columbus, Ohio
Email:
Phone: (614) 295-9455