SMS Terms

SMS Terms & Opt-In Policy

Last Updated: April 14, 2026

This page describes how German Village Lofts collects consent for SMS (text message) communications and outlines the terms of our messaging program. This page exists to provide a transparent, publicly accessible record of our SMS consent process in compliance with A2P 10DLC messaging requirements.

Program Name

German Village Lofts Guest Messaging

Program Description

German Village Lofts operates an AI-assisted concierge service that answers inbound phone calls to our business number at (614) 295-9455. During these calls, our voice concierge may offer to send callers a one-time SMS message containing a direct booking link to the property that matches their stay requirements, or other information relevant to their inquiry (such as property details, availability, or contact information).

How We Collect Consent

Consent to receive SMS messages from German Village Lofts is collected verbally during an inbound phone call to our business number. The consent flow works as follows:

  1. The caller voluntarily places a call to German Village Lofts at (614) 295-9455.
  2. Our voice concierge gathers information about the caller’s stay needs (dates, group size, property preferences, purpose of visit).
  3. If a booking link would be helpful, the concierge explicitly asks the caller for permission to send a text message, using language such as: “Would you like me to send you a text message with a direct link to book The Lantern? I’ll just need your mobile number.”
  4. If the caller verbally agrees, they are asked to provide their mobile phone number.
  5. The caller’s verbal consent and phone number are recorded as part of the call transcript.
  6. A single SMS message is then sent to the provided number containing the requested booking link or information.

Consent is never assumed, pre-checked, or inferred. Callers must affirmatively agree during the call before any SMS is sent. Consent is not a condition of booking or of receiving any other service from German Village Lofts.

Message Types & Frequency

Callers who opt in may receive:

  • A one-time SMS containing a direct booking link to a specific property
  • Property information (address, check-in instructions, amenity details) if requested during the call
  • Follow-up responses if the caller replies to our message with additional questions

Message frequency: Typically 1–3 messages per inquiry. German Village Lofts does not send recurring marketing messages, promotional campaigns, or automated broadcasts. All SMS messages are transactional and directly tied to a caller’s specific inquiry.

Message & Data Rates

Message and data rates may apply. Please consult your wireless carrier’s rate plan for details. German Village Lofts is not responsible for any fees charged by your carrier.

Opt-Out Instructions

You can opt out of receiving text messages from German Village Lofts at any time. To stop receiving messages, reply STOP to any message you receive from us. After opting out, you will receive a single confirmation message and will not receive further SMS messages from German Village Lofts unless you opt in again.

Help and Support

For help or questions about our messaging program, reply HELP to any message you receive from us, or contact us directly:

Supported Carriers

Our messaging program is supported on all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, and others. Message delivery is subject to effective transmission by your carrier and is not guaranteed in all areas.

Privacy

Your mobile phone number and any information you provide during a call with German Village Lofts is used solely for the purpose of responding to your inquiry and will not be sold, rented, or shared with third parties for marketing purposes. For full details, please see our Privacy Policy.

Business Information

German Village Lofts
145 E Livingston Ave
Columbus, OH 43215
Phone: (614) 295-9455
Email: stay@germanvillagelofts.com
Website: germanvillagelofts.com